Privacy Policy

Welcome to Road Hero. We are a professional on-demand automotive services platform operating across Kuwait, Bahrain, Qatar, and Oman. Road Hero ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy applies to all personal data collected through our website (roadhero.dkddev.com), our mobile application, and any interactions you have with our team or service partners. By using Road Hero, you consent to the practices described herein.

We collect information you provide to us directly, as well as data generated through your use of our platform. This includes:

We also collect usage data automatically, including your IP address, browser type, device identifiers, pages visited, and actions taken on our platform.

We use the data we collect to provide, maintain, and improve our services. Specifically:

• To create and manage your Road Hero account.
• To process and dispatch bookings for automotive services to your location.
• To communicate with you about service status, offers, and updates.
• To match your vehicle information with the correct parts and technicians.
• To process payments and issue invoices or receipts.
• To personalize your experience and provide relevant product recommendations.
• To improve our platform through analytics and performance monitoring.
• To comply with legal obligations and prevent fraud or misuse.

Road Hero does not sell, rent, or trade your personal information to third parties. We may, however, share your data in the following circumstances:

• Service Technicians & Partners: We share necessary details (name, location, vehicle info) with our approved technicians dispatched to fulfill your booking.
• Payment Processors: Payment information is shared with trusted, PCI-DSS compliant payment gateways to securely complete transactions.
• Technology Providers: We work with analytics, hosting, and communication platforms that may process data on our behalf under strict data processing agreements.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the safety of our users or the public.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. Types of cookies we use:

• Essential Cookies: Required for the platform to function correctly (login sessions, cart state).
• Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
• Preference Cookies: Remember your language and region selections.
• Marketing Cookies: Used to deliver relevant advertisements on third-party platforms.

You can control or disable cookies through your browser settings. Note that disabling some cookies may affect certain features of our platform.

We retain your personal data for as long as your account is active or as needed to provide services. We will also retain data as required to comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data.
• Objection: Object to our processing of your data for direct marketing purposes.
• Portability: Request a machine-readable copy of your data to transfer to another provider.
• Withdrawal of Consent: Withdraw any consent you have previously given at any time.

To exercise any of these rights, please contact us at the details provided in Section 12.

We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure and access-controlled server infrastructure.
• Regular security assessments and vulnerability testing.
• Strict internal access controls limiting who can view your data.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Road Hero services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such data, we will take immediate steps to delete it. If you believe a minor has provided us with personal information, please contact us immediately.

Our platform may contain links to third-party websites, applications, or services (such as product partner sites, payment gateways, or social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or a prominent notice on our platform prior to the change taking effect.

We encourage you to periodically review this page for the latest information. Your continued use of Road Hero after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: